Privacy Policy

1. Who we are

Packzy Packers and Movers is a relocation service based in Patna, Bihar. We provide household shifting, office relocation, packing, vehicle transport and related moving services.

• Business name: Packzy Packers and Movers
• Office: Pillar Number 70, C/o, Ram Lakhan Path, West Ashok Nagar, Lohia Nagar, Patna, Bihar 800020
• Phone: 098011 21222
• Website contact: Contact page

2. Information we collect

We may collect the following information when you contact us:

• Name and mobile number
• Email address (if you share one)
• Pickup and delivery locations or addresses
• Preferred moving date and property type
• Service requested (for example home shifting or office relocation)
• Messages or notes you send in enquiry forms or on WhatsApp
• Basic technical data such as browser type and pages visited (if analytics are used)

We do not ask for payment card details on this website. Payment arrangements for moving services are handled separately with our team.

3. How we collect information

• Quote and enquiry forms on our website
• Phone calls to our business number
• WhatsApp messages and replies
• In-person surveys or conversations before a move

4. How we use your information

We use personal information to:

• Provide moving quotes and respond to enquiries
• Coordinate surveys, packing, transport and delivery
• Contact you by phone or WhatsApp about your shifting request
• Improve our website and customer experience
• Meet legal, accounting or dispute-related requirements

We process this information because you ask us for a quote or service, or because we need it to run our business and respond to your requests.

5. WhatsApp and phone communication

When you submit an enquiry, we may open or continue a WhatsApp chat with the details you provided so our team can send a quote and arrange the move. Phone and WhatsApp messages are handled by our staff for business purposes. Message content may be visible to our team members involved in your enquiry.

6. Sharing of information

We do not sell your personal information. We may share limited details with:

• Our packing, transport or support crew as needed to complete your move
• Service providers who host our website or database, under confidentiality obligations
• Authorities when required by law or to protect our legal rights

7. Data storage and retention

Enquiry details are stored securely so we can follow up on quotes and past moves. We keep information only as long as needed for customer service, business records and legal obligations, then delete or anonymise it when it is no longer required.

8. Cookies and website data

Our website may use essential cookies or similar technology to keep the site working (for example admin login sessions). We also use Google Ads (gtag.js) to measure ad performance and phone-call conversions from our ads. Google may set cookies or collect usage data according to Google's policies. We do not sell your enquiry form details to advertising networks.

9. Data security

We take reasonable technical and organisational steps to protect personal information against unauthorised access, loss or misuse. No method of transmission over the internet is completely secure, so please avoid sharing unnecessary sensitive documents through public forms when possible.

10. Your choices and rights

You may contact us to:

• Ask what personal information we hold about you
• Request correction of inaccurate details
• Request deletion of enquiry records where we are not legally required to keep them
• Ask us to stop contacting you for marketing (we mainly contact you about your own enquiry)

These requests are handled in line with applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023, as applicable.

11. Children

Our services are intended for adults arranging household or commercial moves. We do not knowingly collect personal information from children for marketing purposes.

12. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page will change when we do. Continued use of our website after an update means you accept the revised policy.

13. Contact us

For privacy questions or data requests, contact Packzy Packers and Movers:

• Phone: 098011 21222
• Address: Pillar Number 70, C/o, Ram Lakhan Path, West Ashok Nagar, Lohia Nagar, Patna, Bihar 800020
• Online: /contact